Article
| JUL 22, 2022
Macy’s, Nordstrom bet on smaller stores as shoppers move away from malls: Department stores are taking a localized approach to reach more consumers and speed up fulfillment.
Forecasts
| AUG 2, 2022
Report
| MAR 9, 2022
US click-and-collect sales will maintain strong momentum over the near term, but the fulfillment method is no longer meaningfully stealing dollar volume share from delivery or from in-store purchasing.
Article
| MAY 5, 2022
Shopify doubles down on logistics with its latest acquisition: The company is spending $2.1 billion on ecommerce fulfillment startup Deliverr to help it offer an “end-to-end logistics platform.”
Article
| MAY 4, 2022
Despite market uncertainty, rapid delivery is becoming a fact of life: Tesco, Albertsons, and Publix are some of the retailers inking deals with delivery platforms to offer quick fulfillment, while quick commerce startup Zepto is raking in cash from investors.
Article
| MAR 18, 2022
Retailers take last-mile fulfillment into their own hands: Companies like Costco and Amazon are building their own logistics networks, to the detriment of FedEx and UPS.
Article
| MAR 2, 2022
Retailers invest in last-mile fulfillment as shoppers clamor for convenience: Growing ecommerce business has led companies to revamp their brick-and-mortar footprints and adopt autonomous delivery methods.
Article
| JUN 28, 2022
The first wave was largely made up of startups that quickly built their own warehouse and fulfillment networks, at great expense. What we’re seeing now is more retailers jumping on the rapid delivery bandwagon by leveraging the fulfillment infrastructure of partners like Instacart and DoorDash.
Article
| AUG 1, 2022
That’s a similar calculus to the Buy with Prime program it launched earlier this year, which melds Amazon’s fulfillment and payments services to provide a streamlined checkout process on non-Amazon websites. The big takeaway: Amazon’s newest service is a no-brainer.
Report
| JUL 29, 2022
Prices are listed on the site and based as close as possible to the manufacturer’s price, with a 15% markup, a $3 fee for pharmacy fulfillment, and $5 shipping via the Postal Service. The company offers more than 800 generic drugs and plans to add more. Orders are filled by Truepill, a provider of virtual pharmacy ecommerce platforms for many digital pharmacy clients.
Article
| JUN 16, 2022
Nuclear-powered space ‘tug’ boats: Getting satellites to the right orbit is a pressing problem that Atomos Space plans to solve with nuclear fission reactors. But better energy sources need investment.
Chart
| JUL 18, 2022
Article
| JUN 13, 2022
Amazon’s Prime Air drone delivery service is ready for takeoff: But it isn’t clear if the service is ready for primetime.
Report
| FEB 17, 2022
Food and grocery delivery has spiked during the pandemic. Apps like SkipTheDishes, Uber Eats, and Instacart have gained new users who turned to delivery out of necessity. For marketers, these apps present a new opportunity to reach consumers with ad products rich in intent and location data.
Chart
| JUL 1, 2022
Audio
| JUL 7, 2022
On today's episode, we discuss why Net Promoter Score (NPS) usage isn't translating into a better customer experience for many, how to use it effectively, and tactics for dealing with angry customers. "In Other News," we talk about how neobanks can use customer service to stand out from the crowd and the significance of Target adding coffee pickup and returns to its curbside service. Tune in to the discussion with our analyst Patty Soltis.
Article
| MAY 17, 2022
It operates 8 licensed fulfillment centers across California and in Phoenix. To date, NowRx has delivered over 487,000 medications to over 64,000 customers. What’s next for digital pharmacies? There are many other digital pharmacy players with similar offerings to NowRx.
Chart
| JUN 22, 2022
Forecasts
| MAR 15, 2022
Audio
| JUN 10, 2022
On today's episode, we discuss how inflation is changing consumer behavior, whether 15-minute delivery is too good to be true, the potential of Apple's realityOS, how much of the information shoppers give retailers is false, the ceiling to spending time on TikTok, an unpopular opinion about buying things from TV ads, pets' roles in Americans' lives, and more. Tune in to the discussion with our senior director of Briefings Stephanie Taglianetti, director of reports editing Rahul Chadha, and director of forecasting Oscar Orozco.
Article
| JUN 7, 2022
Super apps in Asia, such as WeChat, Alipay, and mobile messaging app Line, have dominated ecommerce and online services in the region for years. Now, some Western apps are trying to build their own super apps by creating marketplaces next to their core financial, social, or delivery services. Most of these apps use a combination of monetization methods, including commissions and ad serving.
Report
| JAN 10, 2022
Telehealth is here to stay. It’s time for providers, payers, and vendors to give consumers what they want and make telehealth services a competitive advantage—or risk being left behind.
Audio
| MAY 27, 2022
On today's episode, we discuss the social media regulations coming this year, whether virtual try-on will ever take off, how not to interrupt the consumer, whether shipping is the new ecommerce frontier, Formula One racing's newfound US popularity, an unpopular opinion about in-store shopping, some facts about sea creatures, and more. Tune in to the discussion with our senior director of Briefings Stephanie Taglianetti, director of reports editing Rahul Chadha, and analyst Bill Fisher.
Article
| MAY 24, 2022
Working with the restaurant delivery software provider lets Block build out its Square for Restaurants suite.
Forecasts
| DEC 17, 2021