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JUL 21, 2022
Length of Time Their Company Has Had a Centralized Customer Experience (CX) Group According to CX Professionals Worldwide, Q1 2022 (% of respondents)
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JUL 18, 2022
Amount of Time US Internet Users Typically Wait for Digitally Purchased Delivery Orders, June 2022 (% of respondents)
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JUN 30, 2022
Factor US Adults Find Most Important When Deciding to Purchase Luxury Goods Digitally Instead of In-Store, June 2022 (% of respondents)
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JUN 22, 2022
What Activities Have US Smart Speaker Owners Done on Their Smart Speakers? (% of respondents, by demographic, June 2022)
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JUN 16, 2022
Leading Challenges that Prevent Their Company from Using Data to Inform Great Customer Experiences According to Business Decision-Makers Worldwide, May 2022 (% of respondents)
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JUN 15, 2022
Behavior of US Adults Who Have Had a Terrible Customer Experience on a Digital Channel, Feb 2022 (% of respondents)
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JUN 15, 2022
US Adults Who Have Stopped Doing Business With a Company Due to a Poor Customer Experience, by Age, Feb 2022 (% of respondents in each group)
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JUN 15, 2022
How Important Is It to US Adults to Have Good Experiences on Digital Channels? (% of respondents, by age, Feb 2022)
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JUN 15, 2022
Aspects of Poor Customer Experience According to US Adults, Feb 2022 (% of respondents)
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JUN 15, 2022
What Technological Advance Do US B2B Customer Experience Professionals Think Will Have the Biggest Impact on Their Customer Experience Strategy? (% of respondents, March 2022)
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JUN 15, 2022
Areas That Determine Their Company's Strategy for Digital-First Customer Engagement According to US B2B Customer Experience Professionals, March 2022 (% of respondents)
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JUN 15, 2022
Effectiveness of the Customer Experience US B2B Customer Experience Professionals Currently Give Their Customers When They Interact With Them on Digital Channels, Feb 2022 (% of respondents)
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JUN 15, 2022
Biggest Internal Barriers US B2B Customer Experience Professionals Face When Trying to Implement Digital-First Customer Engagement, March 2022 (% of respondents)
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JUN 15, 2022
How Would US B2B Customer Experience Professionals Describe Their Approach to Digital-First Customer Engagement? (% of respondents, March 2022)
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JUN 14, 2022
Reasons US Mobile Phone Users Unsubscribe From a Company's Text Message List, 2021 & 2022 (% of respondents)
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JUN 14, 2022
Frequency of Text Messages From a Company that Would Make US Mobile Phone Users Consider Opting Out, 2021 & 2022 (% of respondents)
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JUN 14, 2022
Situations in Which US Mobile Phone Users Prefer to Receive Communication From Companies via Text Message, 2021 & 2022 (% of respondents)
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JUN 14, 2022
Situations in Which US Mobile Phone Users Prefer to Receive Communication From Companies via Email, 2021 & 2022 (% of respondents)
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JUN 14, 2022
Issues That Have the Greatest Impact on Digital Shoppers in Brazil When Shopping Digitally vs. In-Store, June 2022 (% of respondents)
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JUN 14, 2022
Issues That Have the Greatest Impact on Digital Shoppers in Mexico When Shopping Digitally vs. In-Store, June 2022 (% of respondents)
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JUN 10, 2022
Customer-Related Technologies/Tools that Are Very High Priority for Their Company According to Marketing and Customer Experience Professionals Worldwide, by Performance Level, Sep 2021 (% of respondents in each group)
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JUN 10, 2022
Customer-Related Objectives that Are Very High Priority for Investment at Their Company According to Marketing and Customer Experience Professionals Worldwide, by Maturity Level, Sep 2021 (% of respondents in each group)
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MAY 24, 2022
Priorities on Which US Adults Feel Brands Should Focus, by Level of Importance, April 2022 (% of respondents in each group)
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MAY 24, 2022
Areas of Their Business that UK/US Senior Decision-Makers Believe Consumers Would Want Their Company to Improve, Q1 2022 (% of respondents)
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MAY 24, 2022
Improvements Needed in Self-Service According to UK/US Consumers, by Frequency of Customer Service Contact, Q1 2022 (% of respondents in each group)

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